Join the Wirecard team

Fraud Analyst – Investigations and Recovery

At Wirecard North America, we are currently seeking energetic, motivated, growth oriented candidates to join our team.

Location: Conshohocken, PA

Your duties: 

  • Investigate all fraud claims and billing disputes
  • Interact with law enforcement agencies, merchants, and persons of interest in order to obtain and review all information and execute the appropriate actions
  • Use sound judgment and all available resources to make well-informed decisions when approving or denying a case
  • Proactively identify trends or patterns of activity related to fraud claim activity, and escalate as appropriate
  • Troubleshoot complex cases independently and with minimal supervision when required
  • Handle escalated client inquiries, time-sensitive cases and large dollar financial investigations
  • Provide case statuses to customers and management
  • Communicate with management regarding irregularities or errors in case handling
  • Adhere to department processes, procedures and goal expectations for all aspects of case investigation, including (but not limited to):

    • Timeline requirements for case handling and case completion
    • Performance quality and productivity
    • Credit/debit processing, including the procurement of any necessary management approvals
    • Clear and detailed system notation of all actions taken
    • Properly communicate with cardholders, customer service, financial institutions, merchants, law enforcement, etc., via phone, email, fax or letter

Your profile:

  • High School Diploma required; Bachelor’s Degree preferred
  • 1 to 2 years of experience in a fraud, disputes, claims or chargeback environment; payment card or financial services industries, preferred
  • Understanding of Visa and Mastercard operating rules and regulations, as well as federal and state regulations, for disputes and chargebacks
  • Familiar with processing transactions within Visa Resolve Online and/or MasterCard Online
  • Qualified to navigate the re-presentment and pre-arbitration steps associated with chargeback processing
  • Prior experience in a customer contact role
  • Strong awareness of card industry trends and initiatives
  • Previous experience with First Data applications (FDR, Defense Edge, SpendTrends, Falcon), preferred
  • Strong analytical skills
  • Strong written and verbal communication skills
  • Knowledge of rules and regulations related to financial fraud (Regulation E, Bank Secrecy Act, Suspicious Activity Reports, etc.)

 

What we offer: 

  • A collaborative environment where success is the ultimate result
  • Challenging and diverse tasks with opportunity for introducing your own ideas and experience
  • Competitive compensation package
  • Long-term career growth within a successful international company – both domestically and internationally
  • A modern workplace with additional company benefits such as incentives and staff events

We encourage employees to think outside the box and take chances with the challenges they face every day to grow in their careers. You know you have the unique skills, ideas, talent and personality and can achieve great things- why not join us?

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Go back

Apply now