Join the Wirecard team

Client Account Analyst

At Wirecard North America, we are currently seeking energetic, motivated, growth-oriented candidates to join our team.

Location: Conshohocken, PA

Your duties:

  • Continuously develop knowledge of Wirecard’s products to align services with client needs, through understanding operations from an owner’s perspective
  • Use appropriate methods while working with cross-functional teams and clients in a variety of business circumstances
  • Demonstrate exceptional client service
  • Manage a small portfolio of client accounts ensuring escalation resolution in a timely manner
  • Monitor program performance metrics and identify optimization considerations
  • Deliver best-in-class service to programs and error-free operational efficiency of designated portfolio
  • Provide timely and clear communications to clients, ensuring queries are thoroughly addressed and expectations properly set
  • Analyze and identify operational risks and/or errors, devise solutions to optimize challenges, and drive resolution
  • Communicate efficiently on behalf of clients and users in cross-functional workgroup
  • Develop understanding of clients’ business, program type, cardholder demographic, and any service level
  • Support team with tasks related to client or business management
  • Effectively prioritize and manage multiple tasks and deadlines
  • Oversee Salesforce data integrity and remediate any identified areas of concern
  • Coordinate with team on projects for internal and/or client needs
  • Prepare regular operational reviews to validate key program components ensure timely handling of client file processing
  • Help create client presentations for peers client facing operational reviews
  • Monitor daily client funding and posting timelines relative to file requirements
  • Accurate review and management of program marketing materials and inventory
  • Ensure client reporting suite remains relevant and current
  • Examine both internal and client reporting for subscription errors investigating failed output, ensuring corrected reports are delivered appropriately
  • Prepare specialized ad hoc reports/analyses as requested
  • Facilitate completion of outstanding team tickets
  • Close out programs as identified through a dormancy process
  • Provide manual invoice generation for accounts receivable
  • Identify process improvements for client facing billing and collections issues and collaborate with team and other departments to test and implement enhancements

Your profile:

  • 1–3 years of business operations and/or customer facing experience
  • B.A./B.S. degree or equivalent preferred
  • Data entry and computer skills are a must, knowledge in Microsoft Office is preferred
  • Developed organizational, analytical, verbal, and written communication skills
  • Self-starter with demonstrated ability to learn quickly and adapt
  • Results orientation with an ability to execute and complete deliverables in a timely manner
  • A team-oriented approach with an ability to form relationships at various levels both internally and externally
  • Ability to manage time, plan, and prioritize work demands effectively
  • Strong attention to detail and accuracy

What we offer:

  • A collaborative environment where success is the ultimate result
  • Challenging and diverse tasks with opportunity for introducing your own ideas and experience
  • Competitive compensation package
  • Long-term career growth within a successful international company – both domestically and internationally
  • A modern workplace with additional company benefits such as incentives and staff events

We encourage employees to think outside the box and take chances with the challenges they face every day to grow in their careers. You know you have the unique skills, ideas, talent and personality and can achieve great things- why not join us?

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Go back

Apply now