Join the Wirecard team

Cardholder Services Specialist

At Wirecard North America, we are currently seeking energetic, motivated, growth-oriented candidates to join our team.

Location: Conshohocken, PA

Your duties:

  • Process escalated JIRA tickets from call center
  • Respond to client, cardholder and call center emails
  • Act as liaison for Account Managers and CAS team members on client inquiries and escalations
  • Request Call Pulls and review, providing feedback to Account Manager or client; provide feedback and additional training to call centers based on the outcome of the calls
  • Participate in client visits and training as needed
  • Represent Customer Service on company initiatives and projects
  • On call rotation coverage for call centers during non-core hours and weekends
  • Participate in weekly call calibrations sessions, looking for processes or procedure enhancements for the call centers
  • Communicate changes to programs or outages to call center via alerts
  • Regulatory complaints (receiving, research, response, approval, submission)
  • Create month-end complaint documentation and reporting
  • Conduct monthly review of complaints with Compliance, and research any outstanding items
  • Research, respond to, and distribute social media inquires
  • Sort, process, and distribute incoming mail to team
  • Liaison internally with fraud team, and with external contractors in regards to any fraud changes

Your profile:

  • Bachelor’s degree preferred
  • Minimum 5 years of Customer Service experience
  • Call center experience
  • Ability to work in a fast-paced environment
  • Availability on weekends on a rotating basis
  • Potential for travel

What we offer:

  • A collaborative environment where success is the ultimate result
  • Challenging and diverse tasks with opportunity for introducing your own ideas and experience
  • Competitive compensation package
  • Long-term career growth within a successful international company – both domestically and internationally
  • A modern workplace with additional company benefits such as incentives and staff events

We encourage employees to think outside the box and take chances with the challenges they face every day to grow in their careers. You know you have the unique skills, ideas, talent and personality and can achieve great things- why not join us?

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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